1-A- Is this 27400357? I am caling about the flat for rent in Al-ahram today .Is it still available?
B-yes you can come and see it any time

2- A-Heliopolis Travel Express.Can I help you?
B-Hello I am ringing about your advertisement in today s pappers

place : estate agency
a : customer
B: estate agent

place: on the phone
sp A : caller/ tenant
sp B: flat owner

1-A- Is this 27400357? I am caling about the flat for rent in Al-ahram today .Is it still available?
B-yes you can come and see it any time
2- A-Heliopolis Travel Express.Can I help you?
B-Hello I am ringing about your advertisement in today s pappers



1-A- Is this 27400357? I am caling about the flat for rent in Al-ahram today .Is it still available?
B-yes you can come and see it any time

place: on the phone sp A : caller/ tenant sp B: flat owner
Function : Inquiry / request
2- A-Heliopolis Travel Express.Can I help you?
B-Hello I am ringing about your advertisement in today's papers
place: on the phone sp A : Travel agent / clerk sp B:
caller/ tourist
Function : Offering help/ request