Language Functions
3- Making Complaints
By : Mahmoud Hassanin Ali Saad


There are a number of formulas used when complaining in English. It's important to remember that a direct complaint or criticism in English can sound rude or aggressive. It's best to mention a problem in an indirect manner. Here are some of the most common:


I'm sorry to have to say this but...
I'm sorry to bother you, but...
Maybe you forgot to...
I think you might have forgotten to...
Excuse me if I'm out of line, but...
There may have been a misunderstanding about...
Don't get me wrong, but I think we should...