Language Functions
3- Making Complaints
By : Mahmoud Hassanin Ali Saad

There are a number of formulas used when complaining in English. It's important to remember that a direct complaint or criticism in English can sound rude or aggressive. It's best to mention a problem in an indirect manner. Here are some of the most common:

• I'm sorry to have to say this but...
• I'm sorry to bother you, but...
• Maybe you forgot to...
• I think you might have forgotten to...
• Excuse me if I'm out of line, but...
• There may have been a misunderstanding about...
• Don't get me wrong, but I think we should...