11. A : Medical treatment is useless in this case
B : What is used instead
A : Your heart must be cut open
Place: Clinic
SA: Doctor / surgeon
AB: Patient
Function: Reporting a health problem / Asking and and giving reason
12. A : Having these pills is difficult for me
B : It’s all right. Here is your prescription I have replaced it with a syrup
Place: Clinic / Chemist's
SA: Doctor / Chemist
AB: Patient
Function: Complaining / modifying a prescription